CUSTOMER SATISFACTION

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To improve the quality of the products and services offered, we kindly ask you to express your level of satisfaction by completing the following questionnaire. We also ask that you complete the final part with any suggestion or commentary that may help us better improve our service and respond to your needs.
Thank you for your time and collaboration. Please accept our best regards (the information provided will be kept confidential)
The Quality Manager

CUSTOMER SATISFACTION QUESTIONNAIRE

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Inside sales office

1. Response by phone/email

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2. Timeliness of the responses by phone/email

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3. Attention and friendliness of the sales staff contacted by phone/email

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4. Management and understanding of the information in regard to the shipment of the goods

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5. Management and advice of back orders

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Shipping

6. Completeness of the orders shipped

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7. In respect to accuracy of delivery dates

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8. Shipping timing of back orders

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Quality

9. Quality of the products supplied

10. Quality labels and approvals

After purchase service

11. Telephone support

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12. Complaints management

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13. Technical support

Website

14. Usefulness of the website

15. Navigation of the website

16. Completeness of the information provided by the website

La Direzione Commerciale di Nupi Industrie Italiane S.p.A.
In collaborazione con La Direzione Qualità

RINGRAZIAMO PER IL TEMPO DEDICATOCI
I declare that I have received the information sheet and express my consent to the processing of my Data to allow the Company to conduct customer satisfaction surveys, consisting in verifying the degree of satisfaction in relation to the activities, products and services offered by the Company.